Return Policy

RETURNS

We want you to love your LM Gem piece. If something isn’t quite right, we’re here to help.

RETURN WINDOW

Returns are accepted within 14 days of delivery.

ELIGIBILITY

To be eligible for a return:
• Item must be unused and in original condition
• Returned with original packaging
• Proof of purchase is required

NON-RETURNABLE ITEMS

• Worn or damaged items
• Custom or personalized pieces
• Final sale items

HOW TO INITIATE A RETURN

To start a return, please contact us at:
info@lm-gem.com

Include:
• Order number
• Item(s) you wish to return

We will provide return instructions upon approval.

RETURN SHIPPING

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

REFUNDS

Once your return is received and inspected:
• Refunds will be issued to the original payment method
• Please allow 5–10 business days for processing

EXCHANGES

If you would like to exchange an item, please contact us at info@lm-gem.com and we will assist you.

✨ A NOTE FROM LM GEM

Each piece is thoughtfully prepared in Hawai‘i and sent with intention—designed to reflect your energy, your story, and your light.

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