Shipping Policy
SHIPPING
We are proud to ship each LM Gem piece from Hawai‘i with care, intention, and attention to detail—so it arrives to you beautifully and safely.
PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak periods, processing times may be slightly extended.
HAWAI‘I SHIPPING
• Delivery within Hawai‘i typically arrives in 1–3 business days after shipment
• Shipped via USPS Priority Mail or local carrier services
• Tracking is provided once your order ships
UNITED STATES SHIPPING
Hawai‘i to Continental U.S. (Mainland)
• Standard delivery: 3–7 business days after shipment
• Carriers: USPS, UPS, or FedEx depending on destination and service
• Tracking is provided once your order ships
FREE SHIPPING
Complimentary standard shipping on all U.S. orders over $300
SHIPPING OPTIONS
Standard Shipping (Best Value)
• USPS Ground Advantage or Priority Mail
• Estimated delivery:
- Hawai‘i: 1–3 business days
- Mainland U.S.: 3–7 business days
Expedited Shipping
• UPS or FedEx 2-Day
• Estimated delivery: 2–4 business days (mainland)
• Timeframes begin after processing
SHIPPING RATES
Shipping rates are calculated at checkout based on destination, weight, and delivery speed.
DELAYS
Shipping from Hawai‘i may occasionally be impacted by weather, airline cargo schedules, or carrier delays. We appreciate your understanding.
LOST OR STOLEN PACKAGES
LM Gem is not responsible for packages once marked as delivered. Please ensure your delivery location is secure.
INCORRECT ADDRESS
Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.