Onyx Pearl Necklace
Onyx Pearl Necklace
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Product Details
Product Details
Shipping
Shipping
SHIPPING
We are proud to ship each LM Gem piece from Hawai‘i with care, intention, and attention to detail—so it arrives to you beautifully and safely.
PROCESSING TIME
All orders are processed within 1–3 business days (excluding weekends and holidays).
During peak periods, processing times may be slightly extended.
HAWAI‘I SHIPPING
• Delivery within Hawai‘i typically arrives in 1–3 business days after shipment
• Shipped via USPS Priority Mail or local carrier services
• Tracking is provided once your order ships
UNITED STATES SHIPPING
Hawai‘i to Continental U.S. (Mainland)
• Standard delivery: 3–7 business days after shipment
• Carriers: USPS, UPS, or FedEx depending on destination and service
• Tracking is provided once your order ships
FREE SHIPPING
Complimentary standard shipping on all U.S. orders over $300
SHIPPING OPTIONS
Standard Shipping (Best Value)
• USPS Ground Advantage or Priority Mail
• Estimated delivery:
- Hawai‘i: 1–3 business days
- Mainland U.S.: 3–7 business days
Expedited Shipping
• UPS or FedEx 2-Day
• Estimated delivery: 2–4 business days (mainland)
• Timeframes begin after processing
SHIPPING RATES
Shipping rates are calculated at checkout based on destination, weight, and delivery speed.
DELAYS
Shipping from Hawai‘i may occasionally be impacted by weather, airline cargo schedules, or carrier delays. We appreciate your understanding.
LOST OR STOLEN PACKAGES
LM Gem is not responsible for packages once marked as delivered. Please ensure your delivery location is secure.
INCORRECT ADDRESS
Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.
Jewelry Care
Jewelry Care
JEWELRY CARE:
HOW SHOULD I CARE FOR MY CRYSTAL & PEARL JEWELLERY?
Our pieces are crafted from natural crystals and luminous pearls. While designed for everyday wear, a little extra care will help preserve their beauty, energy, and longevity.
DO
• Put on jewelry last when dressing
• Remove before showering, swimming, or exercising
• Store pieces separately to avoid scratching or tangling
• Handle gently, especially elastic bracelets
• Roll bracelets onto your wrist rather than stretching them
• Wipe after wear with a soft cloth
DON’T
• Avoid contact with perfumes, lotions, and chemicals
• Do not soak pearl jewelry
• Avoid harsh or abrasive cleaners
• Do not overstretch elastic bracelets
CLEANING CRYSTALS
• Gently wipe with a soft, damp cloth
• Use mild soap if needed
• Dry thoroughly before storing
CLEANING PEARLS
• Wipe gently with a soft cloth after each wear
• If needed, use a very mild soap (such as baby soap or a gentle dish soap) mixed with warm water
• Apply carefully with a soft cloth—never soak pearls, as their delicate, porous nacre can be damaged
• Lay flat to dry
Care Tip: Cleanse your crystals under moonlight or place them near selenite to refresh their energy.
Return
Return
RETURNS
We want you to love your LM Gem piece. If something isn’t quite right, we’re here to help.
RETURN WINDOW
Returns are accepted within 14 days of delivery.
ELIGIBILITY
To be eligible for a return:
• Item must be unused and in original condition
• Returned with original packaging
• Proof of purchase is required
NON-RETURNABLE ITEMS
• Worn or damaged items
• Custom or personalized pieces
• Final sale items
HOW TO INITIATE A RETURN
To start a return, please contact us at:
info@lm-gem.com
Include:
• Order number
• Item(s) you wish to return
We will provide return instructions upon approval.
RETURN SHIPPING
• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
REFUNDS
Once your return is received and inspected:
• Refunds will be issued to the original payment method
• Please allow 5–10 business days for processing
EXCHANGES
If you would like to exchange an item, please contact us at info@lm-gem.com and we will assist you.
A NOTE FROM LM GEM
Each piece is thoughtfully prepared in Hawai‘i and sent with intention—designed to reflect your energy, your story, and your light.
